If for any reason you are not satisfied with the product purchased, do not worry, you can proceed to exchange or return it within 14 days from the date of receipt.
Manage your return or exchange on our portal:
Our return conditions:
> Free in-store returns.
> Spain peninsula:
Fixed cost of €5.50 that will be deducted from the price of the items for shipping and handling.
> Other locations in Europe:
The return has a cost that will be indicated at the time of processing depending on the country/area of origin. If desired, the customer can send the package back to our warehouse at their own expense and through the company of their choice.
> International shipping.
Due to customs procedures, we are unable to handle collections in this area. The customer must send the package back to our warehouse using the company of their choice.
Warehouse address: C/San Romualdo 12-14, Floor 2, Office 1, 28037, Madrid. Spain
Our exchange conditions:
- The first exchange within the peninsula is free. If a refund is requested after this exchange, €4.50 will be deducted from the return costs described above for shipping and handling.
- For exchanges from another area, the customer must send the item at their own expense and An&Be will send the new size free of charge. If a refund is requested after this exchange, €8 will be deducted from the return costs described above for shipping and handling.
Shipping instructions.
Please remember that the product must be received in the same condition in which it was sent, unwashed, unused, with tags and in the original An&Be shipping box or in the envelope in perfect condition.
Exclusions:
Bathroom collection: Exchanges and returns of the swimwear collection will only be accepted within a period of 6 days.
Returns or exchanges that exceed the indicated period will not be accepted.
For more information, you can contact us at
changesydevolutions@an-be.com